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PAYMENT
Which payment methods do you accept?
Do I have to pay sales tax?
When will I be charged?
SECURITY
Is my transaction completely secure?
Can I order by phone?
Is my personal information secure?
SHIPPING
What does shipping cost?
Will the carrier bring my item(s) into my home?
When will I receive my order(s)?
What if my order is damaged in shipping?
Do you ship overseas?
How can I track my order?
POLICIES
What if I've seen a lower price on another website?
If I don't like my chair, can I return it?
Can I cancel my order?
Is my chair covered by a warranty?
What does "Special Order" mean?
Legal Policies
PAYMENT QUESTIONS
Q: Which payment methods do you accept?
A: ComputerChairs.com's secure server uses Yahoo! payment technology,
which accepts American Express, Discover, Mastercard and Visa. In addition, ComputerChairs.com offers customers the ability to pay via paypal or via money order. Computerchairs.com only accepts credit card, paypal and money order transactions for customers whose billing address location lies within the contiguous 48 states.
While we cannot accept international credit cards, paypal payments or money orders for orders from outside the contiguous 48 states, we do accept checks and wire transfers for overseas orders. Payments made by check, money order or wire transfers must be authorized and paid at the time of purchase, before we can process your order.
Q: Do I have to pay sales tax?
A: Currently, the only U.S. state subject to sales tax for orders placed on Computerchairs.com is New Jersey. International orders are subject to taxes/duties local to the country in which the items are to be delivered.
(NOTE: If you reside outside the United States, wish to purchase goods from Computerchairs.com and would like to calculate local duties prior to ordering, you should contact your local customs broker for details.)
Q: When will I be charged?
A: Most orders are billed when ready for shipment. For security purposes, at the time of purchase, your credit card will be run through an approval process for the full amount of the purchase, if you have paid by credit card. Please note that this is only an authorization for us to charge you, not an actual charge.
For items marked "Special Order", which are not cancelable or returnable, your credit card will be charged 50% at the time of purchase. The remaining 50% will be charged when your item(s) are ready to ship.
Please Note: All orders paid via Paypal are automatically charged in full at the time of purchase.
Other transactions, including custom orders made by
check, money order or bank / wire transfer, and all overseas orders must commence at the time of
purchasing.
SECURITY QUESTIONS
Q: Is my transaction completely secure?
A: Yes. Our shopping cart uses 128-bit encryption and industry standard SSL (Secure Socket Layer) technology to encrypt your billing and personal information, to ensure a worry-free shopping experience. Our shopping cart is powered by Yahoo! payment technology, for the highest level of security.
Q: Can I order by phone?
A: Of course! To place an order over the phone, please call
us toll free at: 1-877-224-6663. Call us anytime and we are happy to help.
Q: Is my personal information secure?
A: ComputerChairs.com is here to provide you with furniture and your
personal information will only be used to ensure that our customer service agents and logistic personnel have the details required to assure you receive top-notch service.
We will NEVER sell your information to any third parties. Any personal information submitted in optional surveys, newsletters or promotions will only be used for such by ComputerChairs.com personnel.
SHIPPING
QUESTIONS
Q:
What does shipping cost?
A: ComputerChairs.com offers free curbside delivery on all items shipping
within the Contigous 48 States, with some rare exceptions. These exceptions will be noted as such with an "Oversize Surcharge" on their product pages. Inside delivery, if selected during checkout, will incur additional fees.
If you require any additional freight services such as "inside delivery", "liftgate", "re-delivery / reconsignment", these must be specified at the time of purchase, so we can make the proper arrangements. Such arrangements are subject to additional freight costs and are the customer's responsibility; Computerchairs.com cannot take responsibility for any chargest incurred as a result of additionally requested services.
Additionally, any/all "warehouse fees" incurred as a result of customer non-availability for delivery, will be the responsibility of the customer.
International orders are subject to additional shipping charges, which are based on the individual or overall size and weight of the goods purchased, as well as the specified delivery location. If you reside outside the contiguous 48 States, would like to purchase from us, but would like to calculate shipping costs, please contact us at (201)750-1871 and request an international shipping quote. We will need to know the item(s) you're interested in, the desired quantity, your delivery postal code, and preferred shipping method.
Q: Will the carrier bring my item(s) into
my home?
A: ComputerChairs.com's "Free Shipping" includes curbside delivery only. However, we do offer "Inside Delivery" at an additional cost during the checkout process. This service includes delivery inside your house, apartment or place
of business (including two flights of stairs), removal of packaging and
up to 15 minutes of setup. Additionally requested labor may be subject to additional
charges, and are the customer's responsibility at the time of delivery.
Q: When will I receive my order(s)?
A: Computerchairs.com prides itself on offering a quality selection of popular office / home office goods from top-notch industry-known brands, known for fast turnaround. Most products on our website ship within 48 hours, and are delivered in 5-7 business days.
We do our best to ensure that the delivery times specified on each product page are accurate and up-to-date. While we cannot guarantee the accuracy of lead-times specified for products shipping from such third-party brands, we are more than happy to confirm availability for any item(s) you may be interested in. If you'd like to check stock prior to placing your order, please call us toll free at: 1-877-224-6663.
Q: What if my order
is damaged in shipping?
A: ComputerChairs.com works with highly reputable furniture brands known for their committment to quality control, and their committment to inspecting goods prior to shipping. Computerchairs.com also works with reputable third-party freight carriers such as FedEx, UPS and Yellow Freight (YRC). Additionally, all shipments are insured against freight damage.
We do request that you inspect your item(s) upon delivery, and in the unlikely event that there is evidence of shipping damage, we ask that you take the following steps:
- If the box shows slight damage (scratches, small punctures, or slightly dented corners), to note all noticeable damage on the delivery paperwork at the time of signing. If after you have accpeted delivery and unpacked your item(s), the product(s) themselves show any signs of damage, please call us immediately (1-877-224-6663) so we can assist you.
- If upon delivery, the box shows signs of significant or excessive damaged (large holes, crushed corners, or protruding objects from within the box), simply refuse delivery and contact us immediately (1-877-224-6663) so we can authorize a full replacement.
NOTE: In the event that you have accepted goods and have discovered damage only after unpacking, please call us immediately, within 24 hours so we can assist you in obtaining replacement or replacement parts.
If your item arrives damaged and you do not wish to receive a replacement part or new item you will be responsible for returning the item and a 10% handling fee.
Q: What if I'm unavailable to receive my order?
A: Depending on the carrier, additional delivery attempts will be made. Redelivery fees may apply. If your order has shipped and you are unable to receive your shipment over an extended period of time, additional storage fees may incur. Alternatively, your shipment may be rerouted back to the manufacturer, thus incurring fees for re-shipment of your order. Any warehouse storage or restocking fees incurred as a result of the customer's inavailability for delivery are the customer's responsibility.
Q: Do you ship overseas?
A: Yes. Almost all of our products can be shipped anywhere
in the world. We can ship via ocean freight and air freight, both of which
have their advantages. If you live overseas and would like to place an
order, please email us for a shipping rate quote with the following information:
| |
1) The item(s)
and quantity you require
2) The full address of where the item(s) will be shipped (include
street address, city, postal code and country)
3) Please verify whether the address is a residential or commercial
address
4) Please specify preferred method(s) of shipping:
| |
a) Ocean Freight - Door to Sea Port
b) Ocean Freight - Door to Door
c) Air Freight - Door to Airport
d) Air Freight - Door to Door |
|
Q: How can I track my order?
A: We
are always happy to track your order for you. To track your order, Please email
us at info@computerchairs.com or call us toll
free at 1-877-224-6663 and provide us with the details of your order.
POLICIES
Q: What if I've seen a lower price on another website?
A: Computerchairs.com strives to provide quality office furniture at the lowest prices possible, and always go out of our way to do so. Saving you money is key to our ability to delivering on this promise. If you're interested in a product offered on our website that you have also seen advertised by a competitor at a lower price, please call us toll free: 1-877-224-6663 to request a price match.
While we cannot guarantee the lowest price, we are able to match or beat competitor's pricing 99% of the time. Our price match policy may not be used in conjunction with other discounts or any advertised coupon codes. Our price match policy does not apply to retro-active orders.
Q: If I don't like my chair, can I return it?
A: Yes. ComputerChairs.com offers a 30-day no-hassle return policy with no restocking fees! We sincerely appreciate your business, and we want every one of your shopping experiences with us to be simple, informative, friendly, positive and rewarding.
In the unlikely event that you are just not happy with your item(s), please contact us toll free at 1-877-224-6663 within 30 days to request a
return authorization number; if your order is eligible for a return, you will receive a return authorization number within 24-48 hours. To ensure eligibility for return authorization, items must be unassembled and unused, in their original condition and packaging, complete with all materials.
It is the customer's responsibility to pay both inbound and outbound freight costs. For example, if we offered free shipping on your order, we will issue a refund for the purchase price of the returned merchandise, but will deduct our actual shipping costs for returned items. (If you'd like additional information regarding the inbound & outbound shipping cost of an item you wish to return, please call us at 1-877-224-6663). ComputerChairs.com will issue your refund once we've received your item(s) and has been determined to be in like-new condition.
Computerchairs.com cannot offer returns on orders marked as "Special Order", or orders shipping to destinations outside the Contiguous 48 States.
Q:
Can I cancel my order?
A: Because most of our items ship or go into production within
a few days, we can only accept cancellations within 24 hours from when
your order was placed. If an item has already shipped within this 24 hour
period, you will be responsible for paying shipping back to the manufacturer
and a restocking fee. All cancellation requests must be emailed to orders@computerchairs.com.
Q: Is my chair covered by a warranty?
A: Each product is covered by the warranty offered by
its manufacturer. The details of this warranty is usually available on each product detail page. If you require more information, please call us toll free at 1-877-224-6663.
Q: What does "Special Order" mean?
A: "Special Order" typically refers to products which are custom-built to your own specifications, and items which are imported on a per-order basis. "Special Order" may also refer to items that are in a stocked in limited quantities but in special order color combinations. "Special Order" items may not be cancelled after 24 hours from the time of purchase and are not returnable. Because of the custom nature of "Special Order" items, each order is charged 50% in advance (at the time of the order), and 50% upon shipment from our warehouse. The lead times on special orders vary based on the item's place of origin. Special Order items which are built domestically are typically delivered in 4-6 weeks. Special Order items which are imported from overseas typically take between 8-10 weeks. In rare instances, Special Order items which are both imported and custom-built may take up to 16 weeks (as noted on product pages).
LEGAL DISCLAIMER
All domestic and international orders are
subject to the governing laws of the United States of America and the
State of New Jersey.
ComputerChairs.com is not responsible for 'NOMINAL' size discrepancies. All measurements
advertised are within 1-1.5" accuracy to manufacturer's specifications. |
